Suzuki GB PLC has announced its “Dealers of the Year” for 2018 at a ceremony during its recent annual dealer conference in Budapest, Hungary. The prestigious black-tie event recognises the outstanding achievements by dealerships within the vehicle manufacturer’s 157 strong UK-wide network, as well as the long-standing commitment of businesses to the brand.
Prior to the awards, all dealerships were evaluated using the same criteria. They included the percentage of target sales achieved, the finance penetration percentage, the Sales Customer Satisfaction Index (CSI), the Service CSI, the number of parts sold, and the quantity of accessories sold and returned on sales percentage. The figures were then added together on a balanced scorecard to reveal the top dealer in each of the categories and the overall winner. Trophies were handed out by Suzuki GB’s Director of Automobile Dale Wyatt and Aftersales Director, Denis Houston.
The overall Dealer of the Year accolade was awarded to Leslie’s Suzuki in Newport on the Isle of Wight after scoring the highest total across the categories.
Dale Wyatt, Director of Automobile at Suzuki GB PLC, said: “We would like to congratulate our Dealers of the Year on their achievements, and for their hard work and dedication that they have shown during the past 12 months. Their service and commitment has been crucial to Suzuki’s success this year, and we are equally proud to have so many long-serving franchises within our network. This is a solid foundation on which to build as we go into 2019"
Louis Vanassche, Managing Director of Leslies Motor Group said:
“We won Suzuki’s ‘Best Small Dealer’ back in 2013. Since then we have grown our business, and we then went on to win an award for ‘Best Medium Dealer’ in 2017. This year we are thrilled to be crowned Suzuki’s overall dealer of the year! I couldn’t be more proud of the team over at Leslies Suzuki, formally Hale Common.
“The high standard of customer service over there is phenomenal, and customer service is something that we pride ourselves on across all our Leslies Motors dealerships.
“What a fantastic achievement for the team, and thank you to Suzuki for awarding us with yet another ‘Best Dealer’ title”.